Xerox began the relationship by conducting a thorough assessment of the company's document-intensive work processes. The study found that, in Germany alone, EUROPART employees print and process more than 8 million pages a year from more than 600 printers, scanners and fax machines made and serviced by several manufacturers. Xerox will reduce the total number of devices by nearly two-thirds to 232 networked multifunction systems, boosting productivity and efficiency. Ongoing service and maintenance contracts will be consolidated to reduce costs.
In addition, Xerox Global Services will manage EUROPART's customer service center, which receives more than 72,000 incoming calls from 20 different countries each year. By outsourcing this service, previously managed entirely at its German location, EUROPART will offer more personalized and regionalized customer communication in 17 languages.
"Our work with EUROPART is a sterling example of how Xerox can tackle enterprise-wide challenges and transform business processes," said Stephen Cronin, president, Xerox Global Services. "We look at how our customers do business, and then find ways to help them work smarter, not harder. Our work with EUROPART supports this strategy."
