Canon has issued a product advisory for a specific group of PC and NP copiers manufactured between 1987 and 1998, which require an inspection to address a potentially faulty internal connection. The models affected include the PC6, PC6RE, PC65, PC7, PC7RE, PC8, PC11, PC11RE, PC12, NP1010 and NP1020.
A faulty connection involving the power cord for the fixing unit heater may have occurred in some of these copiers at the time of manufacture or during servicing. A limited number of these units may present a risk of smoke emission or fire.
Since the initial introduction of these products in 1987, approximately 800,000 units have been shipped, and we have had six reported incidents. It is estimated that less than 70,000 units of these models are still in use.
This product advisory does not affect our imageRUNNER, Color imageRUNNER, Color Laser Copier, imageCLASS, imagePROGRAF and other PC and NP models.
To all customers using the products in question, we extend our sincerest apologies for any inconveniences resulting from this issue. To ensure that all Canon customers can continue using Canon products with confidence, we will make every effort to achieve the highest levels of quality possible and request your continued support.
If you own one of these products, please contact Canon at 1-800-OK-CANON (1-800-652-2666).
